1. All our flutes for rent are brand new at the moment. Used flutes will be listed separately.
  2. All rentals have a simple rent to own option; if you rent for 24 months, you can keep the instrument.
  3. At the moment we are renting only in the US, Thailand, and Hong Kong, but we are working on expanding.
  4. We are reasonable about regular wear and tear, and will only make an issue in case of obvious damage and neglect.
  5. Any declined subscription payments are subject to a $25 fee. Please make sure your billing info is current. Account management is available on the website and in the app.
  6. Repossession: All rental instruments are property of SBC, LLC, and need to be returned to the shop in order to deactivate subscription. If for any reason the subscription is deactivated, you are required to send instruments back to the shop within three business days. If instruments are not back, and communication is refused or lost, we will start a process of reclaiming instruments through court and/or police department. If SBC, LLC declares a Renter to be in default of this Agreement, SBC, LLC is entitled to repossess the equipment according to the State of Massachusetts and Federal law. If SBC, LLC takes possession of the instrument, this agreement shall terminate and there shall be no further responsibility on either party with the exception that the Renter will be liable for past due payments. Renter will also be responsible for any collection fees associated therewith.
  7. All prices are in US Dollars. We have not tested the system for other currencies, although they should work.
  8. Rental period starts from the time of the order and flutes need to be returned before the end of the rental period before the new transaction is initiated. Please send us a picture of the shipping receipt if you think by the time flute arrives to the shop you may be charged for another month, so that we can cancel the subscription.
  9. Replacement Coverage (Loss/Damage Waiver) included in the rental price: Renter is responsible and liable for the loss or damage of the rented equipment other than ordinary wear and tear. In the event of loss or theft, or damage beyond repair of rented equipment, Renter will be responsible for compensating SBC, LLC in an amount equal to the Retail Purchase Price of the equipment in question, less any applicable rental payments. SBC, LLC will subsequently provide a replacement instrument of equal quality. Proof of loss and circumstances satisfactory to SBC, LLC will be required. For this coverage, rental account must be current and Renter must file a police report within 24 hours and notify Murali Flutes within 48 hours.
  10. Repair and Maintenance: SBC, LLC will make the appropriate repairs and adjustments to keep the equipment in proper playing condition as long as the account is current. This does not include the restoration of finish, willful damage, careless handling, cleanings or replacement of expendable accessories. The Renter is responsible for the maintenance and servicing of the rental equipment.
  11. Loaner: In the event that the rented equipment needs to be returned for repairs taking more than 3 working days, a loaner may be provided by SBC, LLC, free of charge (subject to availability). Shipping to SBC, LLC shall be payed by buyer (renter), and shipping back (economy) by SBC, LLC
  12. Default: SBC, LLC can declare a Renter to be in default if
    • Renter fails to pay a scheduled rental payment and late charge within 25 days after the due date of the scheduled rental payment.
    • Renter provided inaccurate or misleading information
    • Any other circumstance that SBC, LLC feels endangers the safety of the instrument. If SBC, LLC declares a Renter to be in default, the instrument must be returned to SBC, LLC within three days or it will be subject to repossession. Failure to return the rented instrument to SBC, LLC in the event of default at their request may constitute under the laws of this state, an act of theft, which is considered a felony punishable by fine or imprisonment.
  13. Accidental damage waiver covers all unintentional damage to the instrument. Renter simply needs to return it to provided address. If parts are missing, we may charge an adequate fee. This waiver doesn’t cover theft or loss, and that pertains to all the flute parts and accessories.
  14. We reserve the right to cancel the order if we determine that the customer has placed it in bad faith, trying to bypass our terms and conditions for maintenance by cancelling the rental and ordering again in order to get a new instrument, or any similar events. We also reserve the right to cancel an order if there was an error in our system or our listing.
  15. Rent a Flute apps for Android and iOS use the same database as fluterentalsonline.com. Customers can log in with the same credentials on all platforms.